FAQ: Peak Design Travel Line: 45L Travel Backpack + Packing Tools
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Add-On Menu: How do I add additional items to my reward?

Want to add an extra item to your reward? Simple. Here's how:

If you’ve already pledged to this project, click the “Manage My Pledge” button at the top of the page. If not, click “Back this project” and pick one of the rewards. Every backer can pick one and only one reward level.

Look at the Add-On Menu in the project description. Find the item(s) you want to add. Increase your reward by the corresponding dollar amount. You do not need to add any extra money for shipping beyond the shipping surcharge that is part of your reward.

That’s it, you’re done for now. No need to do anything else until after the project ends on September 20th.

In the weeks following Sept. 20 we will send every backer a survey. In that survey you will tell us which specific items you want to add on to your reward. You will also have the chance to add Peak Design products to your reward that are not in the Add-On Menu (see the next FAQ). You will give us your shipping details at that time.

See STEP BY STEP with Photos HERE: https://support.peakdesign.com/hc/en-us/articles/211834203

Last updated: October 09, 2018 15:20

Pouches & Cubes & 5L Sling: How do I pre-order them or add them to my pledge?

If you want to add-on Pouches, Cubes and or the 5L Sling to your Travel Backpack 45L Reward Level or any of the Bundle Reward Levels:

Become a backer of this project. At the top of the page click the green ""Back This Project"" button. If you're already a backer, click ""Manage My Pledge.""

Add the amount that corresponds to the size Pouch(es) or Cube(s) that you would like: 5L Sling: $85 Tech Pouch: $48 Wash Pouch: $48 Packing Cubes: Small $24, Medium $32 Camera Cubes: Small $40, Medium $56, Large: $72, Shoe Pouch $20 Rain Fly $24.

Then save your pledge. Note that you can order multiple items by doubling/tripling/etc. the amount you increase your pledge by.

You're done for now. When we send out our fulfillment survey (late September) you will be told how much "credit" you have from your Kickstarter pledge. The credit will correspond to the amount of extra money you added to your pledge. You will then use that credit to add Range Pouch, or any other add-on products to your order.


If you want to Pre-Order Pouch(es) or Cube(s) or 5L Sling(s) on their own (no Travel Backpack 45L)

Choose the "$1 Travel Line Á La Carte" Reward and simply adjust the pledge amount in green at the top to equal which item/s you would like --

5L Sling: $85 Tech Pouch: $48 Wash Pouch: $48 Packing Cubes: Small $24, Medium $32 Camera Cubes: Small $40, Medium $56, Large: $72, Shoe Pouch $20 Rain Fly $24.

Then save your pledge. Note that you can order multiple items by doubling/tripling/etc. the amount of your pledge. (If you are only ordering pouches/cubes via the "A la Carte Reward Level" and not adding items on to another pledge level, they will be shipped at a reduced shipping fee ($15 US/CAN, $17 AUS, $20 EU, $25 ALL OTHER LOCATIONS) Please add the relevant shipping amount to your pledge amount if you are ONLY ordering pouches/cubes/5L Sling through the A la Carte Reward Level.

If you are trying to order a backpack, duffle or dufflepack through the A la Carte Reward Level, your order will not ship at the reduced shipping fee. You will need to back at the relevant "bag" reward level (or greater) and add on your additional items to that pledge level (see next FAQ for more info on this). If you do not do this within your Kickstarter pledge, when you receive your survey once the campaign is over it will force you to "level up" to a reward level that includes the backpack and applicable shipping fees will apply.

You will let us know the details of what "add-on" items you pledged for in the survey we send out in the survey once the campaign is over.

Last updated: October 09, 2018 15:19

Add-Ons: I want to add a PD product but I don't see it in the Add-On Menu.

Want to add a Peak Design product to your reward that is not in the Add On menu? We got you covered. Here’s what you do:

During this project, you don’t do anything. Just pick your reward, that’s it.

A week or two after our funding period ends (Sept. 20) we’ll send you a survey to collect shipping information. As part of that survey, you’ll be able to add on any additional Peak Design items you want (anything found at peakdesign.com [excluding some of the replacement parts for Everyday Bags]}) and pay us the extra amount right then and there.

When we ship your reward, we’ll include those extra items in the same shipment.

Why did we not include all of our products in the Add-On Menu? We wanted to make it a less confusing experience for folks. In our past several Kickstarter projects, 80% of our questions were of or relating to the Add-On Menu. It’s time we simplify, and have our main focus be on our new products. But, you’ll still be able to get all the benefit of adding additional items to your Kickstarter reward.

Will we give a special discount for items not on the Add-On Menu? Yes. It’ll likely be about 10% off each product.

Last updated: October 09, 2018 15:20

Everyday Sling 5L: What is it and how do I get one?

The Everyday Sling 5L is a versatile cross-body sling-style bag for camera or everyday carry. It has a 5L capacity (great for a mirrorless kit or essential everyday carry). It fits perfectly into the main compartment of the Travel Backpack 45L, making it an ideal on-the-go day pack to bring with you while traveling.

We launched the Everyday Sling 5L in 2017 in 2 colors: black and ash. Now, exclusively though our Kickstarter campaign, you can pre-order it in sage (as well as the other 2 aforementioned colors).

HOW TO PRE-ORDER:

Simple: add $85 to your pledge. The retail price is $100, so you save $15 and don't have to pay any extra shipping! At the end of the campaign we'll send a survey out where you'll tell us your color choice.

If you have additional questions, see the FAQ titled "Add-On Menu: How do I add additional items to my reward?"

FEATURES & SPECS:

For detailed features and specs for the Everyday Sling 5L, go to https://peakdesign.com/everyday-sling-5

Last updated: October 02, 2018 13:51

Rewards: What's up with Travel Duffel + Duffelpack?

What you've seen so far of the Peak Design Travel Line is just the beginning. Eventually we'll offer a full line of carry styles for a even a wider range of needs. We started this campaign with the Travel Backpack 45L. Now, with just days left, we've added 2 beautiful new duffels. While they’re still in the design phase (and hence will ship est. April 2019) we’d like to give our most passionate and loyal customers the chance to pre-order them here on Kickstarter. In doing so, not only will you get a screamin’ Kickstarter deal, you’ll also get to take a ride with our design team as we continue to hone the form and features of these products in the coming months.

The concepts of our new bags are sound, but all sorts of fun little details have yet to be honed. That means some things are bound to change about them between now and when we ship them. The upside is that we have an opportunity to bring backers deeper into our design process. If you’re stoked on either of these bags and okay with a bit of the unknown, you can get a Kickstarter-exclusive discount on them by backing in the next 2 days. And if you’d rather wait and see how they evolve before throwing down that hard-earned cash, we totally understand that. The bags will both be available at their eventual MSRP after our Kickstarter backers receive all of their rewards.

Last updated: October 02, 2018 13:51

Rewards: How do I get the Duffle/Dufflepack and when will it ship?

To pre-order the Travel Duffel 35L or Travel Duffelpack 65L, you can do one of 2 things:

1) Back this project and pick a reward that contains either or both of those products. 2) Back this project and use the Add-On Menu to add either or both of those products to your reward level. See the top FAQ regarding how to use the Add-On Menu.

Not ready to pull the trigger, but still super interested? If you're already a backer you can wait until your post-Kickstarter survey (sent via a service called BackerKit) to make the call. We'll likely send those a few weeks after our campaign is finished, and you'll likely have at least a month before you have to complete it. If you're not already a backer, you can become a backer for as little as $1 (choose the A La Carte reward) and still have full access to Kickstarter prices—including for our duffels—in our BackerKit survey.

If you are trying to order a duffle or dufflepack through the A la Carte Reward Level, your order will not ship at the reduced shipping fee. You will need to back at the relevant "bag" reward level (or greater) If you do not do this within your Kickstarter pledge, when you receive your survey once the campaign is over it will force you to "level up" to a reward level that includes the backpack and applicable shipping fees will apply.

We currently expect the Duffel and Duffelpack to ship in April 2019. If your reward contains a Duffel/Duffelpack plus other items, those other items will ship separately in the December timeframe.

Last updated: October 02, 2018 13:51

Rewards: Can I get 2 or more "Bundle" rewards?

In short, not exactly.

You can only choose 1 reward when you back a Kickstarter project. That is a limitation of the Kickstarter platform and something we cannot change.

You can also add additional items onto your reward in a piecemeal fasion. To do this, we created the Add-On Menu. See the above FAQ.

If, for example, you want 2x of everything in the ""Travel Bundle"" Reward, you can use the Add-On Menu to add the additional quantity of each product. But it's not as simple as just doubling your pledge amount - instead, you'll need to add the individual Add-On Menu prices together, and increase your pledge by that amount. The ""Bundle"" Reward levels have special discount pricing built into them. The Add-On Menu also has prices discounted from MSRP, but less so than the bundle reward levels.

Last updated: October 02, 2018 13:50

Rewards: What happens when the limits are reached?

We added quantity limits to our rewards as a precaution that will prevent us from taking more pre-orders than what we can confidently deliver in our December timeframe. If we hit our reward quantity limits, we'll make a new set of identical rewards that deliver a month or two later. So, if you or a friend is considering backing a reward, backing sooner will increase your chances of December delivery.

A few things to note here:

  • These quantity limits are estimates and not absolutes. They exist so we can accurately set your expectations and avoid making promises we cannot deliver on. If we approach quantity limits, we'll certainly do everything in our power to boost production to meet demand.

  • These quantity limits are based on the production schedule for the Travel Backpack 45L, and not any of our other products. That's because the Backpack will undoubtedly be the most popular item in the campaign, and it also takes the longest time to make.

  • We did not apply a limit to the A La Carte Reward level. That's because when you back the A La Carte Reward level we won't know which products you want until the campaign is over. Same goes for people who back the higher Reward levels...there's no way of us knowing if you plan to add on another Backpack until the campaign has ended. This is a limitation of Kickstarter that we simply must work around. Our quantity limits take this all into account, and are appropriately conservative.

Last updated: October 02, 2018 13:50

Shipping: When will I receive my stuff?

Note: the Travel Duffel and Travel Duffelpack have a different shipping schedule than the rest of the items in this campaign. See the FAQ titled "How do I get the Duffel/Duffelpack and when will it ship?"

We have every intention of shipping all rewards so that they leave our warehouses by early December. That means about 95% of backers (who fill out their fullfiment surveys correctly and on time) should get their new products before Christmas.

Please understand that this is our goal...we'll do everything we can to make it happen...but it is by no means a guarantee. To be clear, we cannot guarantee that packages will be at your doorstep before Christmas. December is an exceptionally busy month for post services worldwide, and delays happen on a regular basis due to inclement weather, port congestion, or high volume. We can also not guarantee that our manufacturing schedule will hold. If a machine breaks or a shipment is lost, our schedule can be impacted in certain areas. We always build our schedules with ample wiggle room for these unforeseen circumstance, but in the words of our dads, sh*t happens.

We often get asked if we can expedite the shipping of rewards to individual backers in special circumstances. The short answer to that one is that we unfortunately can’t do that. If it helps, just know that after our funding period ends our team’s absolute #1 priority will be getting our backers’ rewards fulfilled as fast as possible.

For the duration of our funding period we will be putting final tweaks on our manufacturing, assembly and QA processes. Once those things are set, we’ll begin making production runs of our new products. When those new products are ready, they’ll be sent to our 5 fulfillment warehouses. And when all products are in the warehouse, we’ll begin fulfilling

Last updated: October 02, 2018 13:50

Shipping: What carrier will you use?

DOMESTIC: If you're in the US, we'll be shipping your package out of our Los Angeles fulfillment center using a ground service (USPS priority, FedEx or UPS depending on destination and shipment size). These packages will have tracking information that will work within the US.

INTERNATIONAL: Non-US orders will ship from one of our 4 international warehouses located in the UK, China, Toronto, and Australia. In order to save our backers costly duties and taxes, Peak Design is going to be importing all of our products into these countries prior to shipping them to you. This means that your shipments:

Won't require taxes or duties in Canada, UK, EU, HK, and Australia (other countries may have applicable duties/taxes, please check with your customs office for specific details. Customer is responsible for all applicable Taxes)

Will arrive quickly and not get held up in customs.

May have tracking, but may not guaranteed (depending on the particular post service, of which there are too many used to name). For EU and Asian backers, Royal Mail International or Hong Kong Post will be used most commonly.

Note that we cannot alter the value of your rewards on customs declarations - the value will be declared as the total value of the items contained in the shipment.

Last updated: October 09, 2018 15:21

Shipping: Can I pick up my reward from the PD office, Flagship Store or a local warehouse?

Sorry, we cannot do direct pickups of rewards. Our shipping system is highly automated and designed to get large quantities of stuff to people quickly and accurately, but it is unfortunately not designed to allow for manual pick-up.

Last updated: October 02, 2018 13:49

Is the Travel Line compatible with the Everyday Line?

In most ways, totally! But in a couple of cases, no.

We launched the Everyday Line in 2016-2017. It consists of the Everyday Messenger, Backpack, Tote, and Sling. The main difference between the Everyday Line and Travel Line is that Everyday bags have built-in camera storage, Travel bags do not. Everyday bags have FlexFold dividers that keep your camera gear organize and protected. To carry camera gear in our Travel bags, you use separately purchased Camera Cubes.

Key points of compatibility between the Everyday and Travel Lines:

  • Use Tech Pouch and Wash Pouch to organize stuff inside any of our Everyday Bags.
  • The Everyday Sling 5L fits perfectly inside the Travel Backpack 45L, making it an easy-to-pack on-the-go day bag for cameras or just everyday stuff.
  • The Rain Fly fits the Travel Backpack 45L, and the 30L Everyday Backpack.

Key ways that the Travel Line and Everyday Line differ:

  • You cannot use Camera Cubes inside our Everyday Bags. They don't quite fit. Everyday Bags have native camera organization and protection via their FlexFold dividers.
  • Everyday Bag dividers don't work with Camera Cubes and vice-versa. Every bag we make uses different sized dividers so that the dividers work perfectly inside that specific bag.

If you have compatibility questions please message us. We'll add the answers to this FAQ.

Last updated: October 02, 2018 13:49

Where are these products made?

All of our soft goods are manufactured in Vietnam. Our suppliers are the closest, most important partners we have at Peak Design. It's in our mission to succeed at the expense of nobody. The majority of people who make Peak Design products (500+) work in our partner factories in Vietnam and China. They aren't direct Peak Design employees, but they are equally entitled to happy, satisfying lives. We are not successful unless they partake in that success. We negotiate fair pay and safe working conditions in our factories. We visit them regularly and invest in audits so we can confidently hold ourselves accountable to this objective.

Last updated: October 02, 2018 13:49

Will there be other colors?

In short, no, we will not offer different colors in the foreseeable future. The Travel Backpack 45L, Tech Pouch, and Wash Pouch are available in sage or black, the Camera Cubes in black only, and the Packing Cubes and Shoe Pouch in charcoal only.

The longer answer is that colors add a lot of stress to our supply chain and inventory management, and a lot of complexity to our sales and production forecasting, so adding new colors to a SKU is a significant undertaking that we have to consider very carefully. Even the process of adding an existing color-way (Charcoal, for example) to a new SKU (the Travel Backpack for example) is not easy and creates a lot of down-stream complexities. Hence, we always make it our goal to stick with a few different colors that satisfy a broad range of customer tastes.

Many folks have asked why we didn't make a charcoal version of the Travel Backpack 45L. The short answer is that charcoal and black are quite similar color-ways, and our research shows that more people prefer black. Our research also shows that most people who like charcoal also like black and vice-versa. Obviously this boils down to subjective personal preference, and if you're a die-hard charcoal fan, no amount of sales stats will change that. Some have asked we we don't just add a charcoal option in addition to black for the Travel Backpack. The short answer to that is in the previous paragraph.

Similarly, folks have asked why we introduced the new sage color, and why we don't offer the Travel Backpack in ash or tan. Through the history of Peak Design, non-charcoal/black color-ways have always been less popular...for every ash bag sold, we sell 4 charcoal/black bags. That doesn't mean that they aren't beautiful colors—we love 'em, and we continue to make many of our Everyday Bags in those color-ways. But based on backer and customer feedback, we felt like we had an opportunity to try something new. Hence, sage was born. And thus far, it's our most popular non-charcoal/black color-way to date! Nearly 40% of backers have told us that they plan to pre-order their Travel Backpack in sage.

Last updated: October 02, 2018 13:49

Warranty. Got one?

Yes. All Peak Design products carry a lifetime guarantee. That means if any part becomes defective or dysfunctional over time we will repair or replace it free of charge.

Last updated: October 02, 2018 13:48

Refunds or Exchanges?

While all of our products are guaranteed for life, we do not offer refunds or returns on items received as Kickstarter rewards.

The support we get from our Kickstarter backers is what enables us to run and grow our business, gather customer feedback, design new products and improve existing ones. In the Kickstarter community, the items that you receive after making a pledge are referred to as ""rewards"" because they are not purchases in the traditional sense. They are gifts - in our case, camera products - that are sent to our supporters as a token of appreciation for their support of our business. In the same way that public television funds their service through the pledges of their supporters, who in turn receive gifts and continued programming, we have chosen to run and grow our business on a crowdfunded business model.

We appreciate your understanding of our policy and the support you have given us. If your reward truly offers no value to you, here are a few things that you could do in the spirit of crowdfunding…

Give your reward to a friend. Our products might not work for you, but there are many folks out there who might find them very valuable. We’d love for you to share our gear with a friend of yours.

Sell your reward to somebody. Many Kickstarter rewards were purchased below the retail value – if you want to recuperate that value and possibly even more, throw your reward up on eBay.

Give your reward another chance. Some of our products can take some getting used to. All of our gear is designed for use in a variety of scenarios. Maybe it doesn’t work for you right now, but perhaps you’ll find the right time and place in the future.

Please don’t hesitate to contact us at info@peakdesign.com if you have any questions.

Last updated: October 09, 2018 15:21

You exceeded your funding goal! Where does all the extra money go?

This is a question that we get asked frequently, as we've exceeded our funding goal in all of our 8 Kickstarter campaigns to date. The short answer is that most goes to inventory and the rest goes into future product development, marketing, and other business related stuff.

Peak Design is a 100% crowdfunded company. That means that we've never taken outside investment from equity investors. Instead, we've been fortunate enough to raise the money we need to run and grow our business through Kickstarter campaigns, as well as the direct and wholesale sales we do.

While on paper we are an employee-owned business, we consider our Kickstarter backers to be our unofficial investors and board of directors. When we run a Kickstarter campaign, our hope is to raise the cash we need to mass-produce new products, not just for backers, but for subsequent direct and wholesale orders. We also hope to generate a lot of buzz and awareness (a.k.a. marketing stuffs). In exchange, our backers are the first to receive our new products and they are able to pre-order them at an exclusive discount (often 20-30%). Furthermore, we also take every opportunity to plug backers directly into our product development process via surveys, live hangouts, and general feedback. The result is that our future product development is (in part) funded by backers, and our product roadmap is (in part) written by backers. Case in point: in our past 2 big customer/backer surveys, a "travel backpack" was the most-requested new product. And, here we are.

In conclusion, we believe crowdfunding gives us the best customers in the world and lets us focus on doing what we love the most: designing really really good stuff. Thank you for being a part of this!

Last updated: October 02, 2018 13:48

The item I'm looking for isn't showing up in the add-ons!

The item you're looking for is probably in its own pledge level. To switch levels, simply click on your currently listed pledge level at the top of the survey, and a pop-up menu should appears with the option "Want to switch pledge levels?" Click on that to see the available levels to switch into.

Last updated: October 11, 2018 09:31

Where are the color options for the packing cubes and camera cubes?

No colors for the packing cubes or camera cubes, only color options for tech/wash pouch and travel backpack.

Last updated: October 11, 2018 09:45

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Current Estimated Shipping Date: December 2018

All Items & Rewards are expected to ship in December 2018 Duffel bags will ship separately. Estimated to ship in April 2019

Last Updated At: 09/18/18
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Why can’t I log into my account?

Request a login link to your survey by entering your email here:
https://travel-line.backerkit.com/

BackerKit will send you an automated email with an invite link to whatever email you pledged with.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

Can I upgrade or get multiple copies of my pledge?

This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.

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